Standard Chartered Bank Customer Service

Standard Chartered bank has been operating in India for many decades now. It also has one of the widely available network pan India.

In order to cater to the requirements of their existing as well as prospective new customers Standard chartered bank has organized a multi-layered and efficient network of Customer Service Network.

We will see in this article the comprehensive details of their Customer Service network, as well as the hierarchical mechanism.

Standard Chartered Bank Customer Care via SMS

Whether you are an existing client or you wish to enquire about the services of Standard chartered Bank, the immediate-point-of-access for everyone across the country is via SMS.

You just have to type the word SERVICE and send it as an SMS to 9980033333. You can expect a call from one of their representatives, within minutes of your SMS reaching them, and try to understand your requirement, thereby taking the first step towards providing you with a solution. This service is available round the clock, throughout the year. No Holidays. Hence it is a highly dependable service, during crucial moments.

Standard Chartered Bank Customer Service via Complaint form

At the next stage they have a mechanism of getting the complaints registered through a dedicated platform called Complaint registration form. In case your requirements have not been serviced by the earlier mentioned system then you can write in complete detail including your earlier communications, and the responses you received from them at this link https://forms.online.standardchartered.com/public_website/india/complaint/. You would be contacted with a resolution within a justifiable time frame, which would be within 24 working hours on a maximum side.

Standard Chartered Bank Customer Service by Email

One another platform available for the customers of Standard Chartered Bank to convey the requirements, or even complaints is to write to them at their Mail ID which is common for all the people across the country. Do write in at customer.care@sc.com with all the details, so that they are able to effectively address your queries.

Standard Chartered Bank Customer Service via Customer Care Unit

As a customer of Standard Chartered bank you are also provided with a dedicated Customer Care Unit to address / redress your issues, problems or even your plain and simple requirements. They can be contacted at the below given address.

Standard Chartered Bank,

Customer Care Unit, 19, Rajaji Salai, Chennai – 600 001

Standard Chartered Bank Customer Service through Head Customer Care

The next senior level to look into your problems is a designated and dedicated officer. He is the Head of Customer Care for Standard Chartered bank. This authority can be reached at the below given address. This officer is bound by the Standard Chartered Bank’s regulations to get back to you with a solution within 5 days of your having registered the complaint with him.

Head – Customer Care
Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001.
Email ID: head.service@sc.com

Standard Chartered Bank Customer Care through Phone Number of Central Nodal Officer

At the last level the Customer Care Hierarchy is manned by Central Nodal Officer, who can be contacted by phone itself. Customers of Standard chartered bank, who are dissatisfied with all the above systems, need to just pick up the phone and speak to the Central Nodal Officer. The telephone Number is +91 44 64578822. He is available from Monday through Saturday between 0900 HRS to 1800 HRS.