SBI Credit Card Helpline
Bank By Phone Service
Credit card Bank-by-phone service is available for those customers those who face difficulties in making transactions through their credit cards. Executives of the bank are available from 8.00 am to 8.00 pm to render a helping hand. They could be contacted by the following numbers:
From BSNL/MTNL lines
From other phones : 39020202
(If call is made from a mobile phone, then prefix the city STD code)
There is also an Interactive Voice Recording (IVR) facility and Emergency service round the clock along the same helpline.
Instant Information Service
Instant information service is provided through the IVR which could be availed from any place or time. Using this service one could block the lost card, or activate the card, check the transactions made, request for duplicate statement, ATM pin request, change the pin or even check the application status before the credit card is received.
After dialing the helpline number, one should follow the instructions of the IVR for requested service to be rendered. To utilize this service all that has to be known is the 16 digit credit card number.
Alternate Services for query resolution of SBI cards
If one is not satisfied with the above mentioned services or if the need is not fulfilled then there are some alternate services put forth by SBI.
A written application could be sent to the Manager, Customer services to the following address:
SBI cards and payment services Pvt. Ltd., DLF Infinity Towers, Tower C, DLF Cyber City, Gurgaon.
The complaint could also be E –mailed with the SBI account number and your contact number to firstname.lastname@example.org.
A response would be send within 14 days from the day of contact. To check the level of customer satisfaction, a special employee is appointed by the RBI called the ‘Ombudsman’. This scheme known as the “Banking Ombudsman Scheme” could be used if a customer is not satisfied even after contacting the customer services manager. Thus SBI is taking all possible measures to help its customers on all their needs and values customer satisfaction the most.